Steven asked:

We want to incorporate more creative thinking into our company’s processes, but are concerned that upsetting the way our company has worked for years could have adverse consequences – what are some ways to make this a smoother transition?

Eric Nitzberg, Senior Leadership Consultant responded:

The short answer: over-communicate. When you are managing change, it’s critical to make sure that everyone knows what’s going on, and that as far as possible, they have a voice in it. This means engaging people in helping craft the new direction, and giving them information repeatedly and through multiple channels. Also, don’t underestimate the power of talking one-on-one with key stakeholders who will be critical to the success of the change. Let them know about the new direction, and get their best ideas and personal investment. They will become evangelists within the company.

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