From product development to HR, do you know of a leader that isn’t trying to identify and spread excellence within their organizations?  We don’t (everyone is!), and that’s why this article by Robert I. Sutton resonates with us.

Meeting – and exceeding – customer needs is a top priority for most executives interested in building a customer-focused organization.  Yet success requires scaling up the key beliefs, skills and actions that demonstrate excellence. This is no easy feat and if not managed well, can be a barrier to any corporate initiative, not just those that are customer-focused. The Harvard Business Review article, Eight Essentials for Scaling Up Without Screwing Up, is based on extensive research and outlines the key principles and actions for effective scaling.

Read it now.

What barriers do you encounter when trying to scale up?