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Search WiseTalks
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June 3, 2016 /

Personal Disruption

Sue Bethanis hosts Whitney Johnson, Co-founder with Clayton Christensen of Rose Park Advisors and the author of Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. Fortune Magazine named her one of the 55 most influential women on Twitter. With her strong investment background as co-founder of two early stage venture firms, award–winning equity analyst Whitney Johnson provides a fresh perspective on innovation and change. Whitney talks with Sue about how you can put the power of disruptive innovation to work.

Whitney and Sue discuss:

  • Why the S-curve mental model makes a compelling case for personal disruption
  • Why your ability to persuade is tied to your willingness to confront fear
  • How your constraints can become a tool of creation
  • How you can put failure in its place
  • Why dreaming is at the heart of disruption

Follow her on Twitter: @johnsonwhitney

For more info visit: whitneyjohnson.com

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June 3rd, 2016|
January 28, 2016 /

Effective Change Leadership

Sue hosts H. James Dallas, consultant, speaker and author of the book, Mastering the Challenges of Leading Change. James is a former senior executive at companies such as Medtronic and Georgia-Pacific, with an extensive track record of change leadership. He has implemented over 10 transformation and turnaround initiatives, 15 acquisition integrations, and 5 operations/quality shared services centers of excellence.

James explains why most traditional project management methodologies contribute to the failure of change initiatives. He shares his proven techniques for setting up a proper course for change, navigating politics, crafting inspiring messages, building trusted relationships, overcoming obstacles and making change stick.

Follow him on Twitter: @hjamesdallas

 

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January 28th, 2016|
August 26, 2015 /

Thought Leadership as a Career Strategy

Sue hosts WiseTalk alum, Dorie Clark, a marketing strategy consultant recognized as a “branding expert” by the Associated Press, Fortune, and Inc. magazine, professional speaker and author of the new book, Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It.

Dorie shares insights from her research on how successful thought leaders became known for their ideas. Explore various ways you can come up with your big idea and build your reputation so you can become known for the value you bring. Her tips will help to demystify the process of what it takes to become a recognized expert so you can have more stability in your career.

Follow her on Twitter: @dorieclark

 

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August 26th, 2015|
November 24, 2014 /

The Customer Rules

Sue hosts Lee Cockerell, a leadership, management and service expert, speaker and author of the new book The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.

Drawing on extensive experience in the hospitality and entertainment industry, including a stint at Walt Disney World Resort as Executive Vice President of Operations, Lee shares insights on customer expectations and tips for creating magic in your interactions with customers to win them over and keep them.

Follow him on Twitter: @LeeCockerell

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November 24th, 2014|
October 23, 2014 /

Inspiring Customer Loyalty

Sue chats with Steve Curtin, a recognized customer service expert, speaker and author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.

Drawing on extensive experience in the hospitality management industry and countless experiences with his clients, Steve shares insights on why exceptional customer service today is rare and offers practical tips you can use right away to raise customer service levels. His tips will help you generate a fantastic customer experience that inspires customer loyalty.

Follow him on Twitter: @enthused

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October 23rd, 2014|
September 22, 2014 /

Customer Experience 3.0

Sue hosts John A. Goodman, Vice Chairman of Customer Care Measurement & Consulting, a customer experience researcher, innovator, and entrepreneur, and author of Strategic Customer Service and Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service.

John discusses why companies need to do more than provide great customer service, how technology can be used to improve your customer experience, and how to build a culture of empowerment and emotional connection. As his roots were in engineering, John will also provide tips to help you understand how to measure and quantify any customer experience strategy.

Follow him on Twitter: @jgoodman888

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September 22nd, 2014|
August 21, 2014 /

Employee Experience = Customer Experience

Sue Bethanis hosts Annette Franz, a recognized customer experience management expert, thought leader and influencer, and author of the customer experience blog, CX Journey.

Annette discusses the importance of putting the employee first in a customer experience strategy and the impact that responsibility, ownership, accountability and trust can have in employee engagement. Drawing on more than 20 years of experience, Annette’s tips will help you build a customer-centric culture to support your customer experience strategy.

Follow her on Twitter: @AnnetteFranz and @CXJourney

 

 

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August 21st, 2014|
July 18, 2014 /

The Power of Your Customers

Sue hosts Chuck Wall, Founder/CEO of MarketPower Group. He’s an experienced entrepreneur, advisor, speaker and author of two books, his latest being Customer CEO: How to Profit from the Power of Your Customers.

Chuck explains why customers have the reins in big business, not companies. Understand why it’s vital for companies to understand the core needs of their customers today, and will offer tips to improve the customer experience.

Follow Chuck on Twitter: @customerceo

 

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July 18th, 2014|
May 29, 2014 /

The Necessity of Strangers

Sue hosts Dr. Alan Gregerman, President and Chief Innovation Officer of Venture Works Inc. Dr. Gregerman is an internationally-respected expert on business strategy, innovation, and the customer experience as well as an award-winning author of three books on innovation and business success.

Dr. Gregerman shares insights from his latest book, The Necessity of Strangers: The Intriguing Truth About Insight, Innovation, and Success, to help us understand why our individual and business success is dependent on strangers. His tips help develop a more stranger-centric mindset so we can tap into the value strangers can offer us and unlock leadership and business potential.

Follow him on Twitter at: @alan_gregerman

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May 29th, 2014|
April 17, 2014 /

Driving Customer Loyalty

Sue hosts Mark Johnson, CEO and CMO of Loyalty360, an unbiased, market driven, voice-of-the-customer focused clearinghouse and think-tank that is committed to bringing loyalty to the forefront as a critical marketing strategy. Mark is a recognized expert in loyalty marketing who frequently contributes his loyalty expertise and insights to the media such as Fox Business, NBC News, CBS News, ABC News, New York Times and Washington Post.

Mark will discuss the state of loyalty marketing today, including insights on the drivers of loyalty, the challenges companies face in strengthening relationships with customers and employees and tips on what really works to establish strong customer loyalty.

Follow him on Twitter: @MJohnsonLoyalty

 

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April 17th, 2014|
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