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15 December 2014 /

The Customer Rules

Guest Speaker Lee Cockerell

Sue hosts Lee Cockerell, a leadership, management and service expert, speaker and author of the new book The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.

Drawing on extensive experience in the hospitality and entertainment industry, including a stint at Walt Disney World Resort as Executive Vice President of Operations, Lee shares insights on customer expectations and tips for creating magic in your interactions with customers to win them over and keep them.

Follow him on Twitter: @LeeCockerell

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