John A. Goodman, author of Customer Service 3.0, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 23, 2014.

San Francisco, CA – October 1, 2014 – Mariposa Leadership, Inc. is pleased to announce that John A. Goodman, Vice Chairman of Customer Care Measurement & Consulting, and author of Strategic Customer Service and Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service, will be a guest on Wise Talk, a popular monthly leadership forum for technology executives, on Thursday, October 23, 2014 at 11am PT/2pm ET.

Download PDF