Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results
By:  Judith E. Glaser

Head: (5 out of 5)
Heart: (5 out of 5)
Leadership Applicability: (5 out of 5)

Conversations are more than an exchange of words.  Words can be powerful triggers, raising thoughts and emotions.  Their meaning can be misinterpreted.  Few leaders understand the power their words carry in the workplace.  A healthy conversation can boost a high level of trust, productivity and innovation while an unhealthy one can lead to distrust and lower productivity.  Company culture, productivity and ultimately, business success are at stake.

Author and Organizational Anthropologist, Judith Glaser, deftly explains the neuroscience behind how conversations trigger different parts of our brain, and lays out the business case for Conversational Intelligence.  If conversations drive relationships, and relationships drive company culture, leaders who cultivate competence in Conversational Intelligence achieve greater business success.

In this book, readers will learn the neuroscience behind conversation in a down-to-earth and relatable way and a framework to navigate the three levels of conversations:

• Level I—transactional (how to exchange data and information);
• Level II—positional (how to work with power and influence);
• Level III—transformational (how to co-create the future for mutual success).

Readers have access to real-life examples, tools, conversational rituals and practices to apply on a daily basis at all levels of an organization.  Leaders who want to elevate the way they lead, build teams, and positively impact company culture will want to read this book.   Buy it.