Most HR professionals understand the pitfalls of implementing an HR program. To circumvent failure, HR professionals often conduct a needs assessment to inform direction, maybe conduct a pilot program, and then move to implement when given a “thumb’s up.”
A design thinking mentality shifts that. Whether designing a product, service or experience, the core principle behind the success of design thinking is “fail fast.” For HR professionals, this changes how “buttoned up” your program will be before piloting, or even before rolling it out. The point is to test the program and via observation and feedback, gather data on an ongoing basis to continue to improve. Why do this? Because “customer-driven” programs are the most successful.
To innovate the way you implement HR and Talent Management programs, join us in our new Using Design Thinking in HR & Talent Management workshop