March 31, 2016 /

Leading Change – Are you a decider?

Sue Bethanis hosts Nick Tasler, CEO of Decision Pulse, a global management-consulting firm, and an internationally acclaimed author of three books including his latest #1 best-seller, Domino, The Simplest Way to Inspire Change. In Domino Nick reveals a surprisingly simple framework to align teams around change and achieve new goals quicker than ever before.

Nick discusses his research and findings about how change leadership is not necessarily about charismatic personalities, fist-pounding speeches, or lofty visions, the difference between two approaches to leading change: Change by Addition and Change by Decision, and how decisions are the building blocks of change in our lives, our careers, our teams, and our societies. The faster and more strategically we stack those blocks, the faster and more successfully we see change and experience growth.

Follow him on Twitter: @NickTasler

 

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October 23, 2014 /

Inspiring Customer Loyalty

Sue chats with Steve Curtin, a recognized customer service expert, speaker and author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.

Drawing on extensive experience in the hospitality management industry and countless experiences with his clients, Steve shares insights on why exceptional customer service today is rare and offers practical tips you can use right away to raise customer service levels. His tips will help you generate a fantastic customer experience that inspires customer loyalty.

Follow him on Twitter: @enthused

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December 16, 2010 /

The 2020 Workplace

Sue hosts Jeanne Meister, an internationally recognized management consultant, speaker, author, and entrepreneur. Recently voted by her peers as one of the 20 top influential training professionals in the United States, Jeanne has consulted with over 200 organizations on launching, managing and reinventing corporate universities.

Follow her on Twitter: @jcmeister

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