March 30, 2018 /

Words of Influence

Sue Bethanis hosts Phil M. Jones, best-selling author and multiple award-winner. Phil is highly regarded as one of the world’s leading sales trainers. He has trained more than two million people across five continents and fifty-six countries, and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written five international best-selling books and developed a number of online training courses that have enrolled tens of thousands of members around the world.

Discover the power that language has over the subconscious brain, gain practical examples that have instant application, and receive tailored examples of how the “Magic Words” from Phil’s best-selling book, Exactly What to Say: The Magic Words for Influence and Impact, are applied to your specific business critical situations.

Phil and Sue discuss:

  • The secret to starting conversations effortlessly
  • How to overcome every common objection with a simple question
  • How to overcome the indecision in your customers
  • How to choose your words wisely
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March 1, 2018 /

Introverted Influence

Sue Bethanis hosts Jennifer B. Kahnweiler, an author, executive coach, and global speaker hailed as a “champion for introverts.” Jennifer has deepened her knowledge and appreciation for introverts through her work as a learning and development professional and speaker at leading organizations like General Electric, Freddie Mac, NASA, Turner Broadcasting, and the US Centers for Disease Control.

Jennifer’s best-selling books The Introverted Leader, The Genius of Opposites, and Quiet Influence have helped introverts throughout the world expand their leadership capacity. Her latest book, The Introverted Leader: Building on Your Quiet Strength (2nd Edition), lays out a well-tested, four-step strategy introverts can use to build on their quiet strength and make it a source of great power.

Jennifer and Sue discuss:

  • How introverts can influence effectively
  • How extroverts can learn from introverts
  • Tips for introverts in a Type A workplace
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February 1, 2018 /

The Proactive Executive

Sue Bethanis hosts Chris Nadherny, a nationally recognized C-level recruiter. Chris spent 30 years with Spencer Stuart, a leading global executive search firm. His executive search clients included leading Fortune 500 companies, private equity portfolio companies, and later stage start-ups. Along the way, he counseled and helped guide the careers of several thousand executives—ranging from CEOs to Vice Presidents across multiple functions and industries.

Since retiring from Spencer Stuart, Chris developed a career-management consultancy focused on helping executives reach their desired career executives. His career guidebook, The Proactive Executive: A C-Suite Recruiter’s 5-Step System for Achieving Greater Career Success, encapsulates insights from his interaction with thousands of successful executives throughout his career.

Chris and Sue discuss:

  • How to establish a proactive mindset toward your career
  • How to cultivate awareness and influencing skills
  • How to optimize your market positioning
  • How to improve the underdeveloped aspects of your executive profile
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January 1, 2018 /

The Power Paradox

Sue Bethanis hosts Dacher Keltner, a professor of psychology at the University of California, Berkeley and the faculty director of the Greater Good Science Center.

A renowned expert in the biological and evolutionary origins of human emotion, Dr. Keltner studies the science of compassion, awe, love, and beauty, and how emotions shape our moral intuition. His research interests also span issues of power, status, inequality, and social class. Dr. Keltner has shared the stage with the Dalai Lama, counseled Pixar for depicting emotions for the film Inside Out, and has advised Facebook on the use of emoticons. He is the author of The Power Paradox: How We Gain and Lose Influence and argues that people acquire power through socially intelligent practices, but lose those talents once feeling the surges of power.

Dr. Keltner and Sue discuss:

  • Why we need to question a coercive model of power
  • How feeling powerful makes us less empathetic and responsive to others
  • Why power is about lifting others up
  • Why lasting power is given, not grabbed
  • A fivefold pathway to enduring, empathetic power
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March 31, 2016 /

Leading Change – Are you a decider?

Sue Bethanis hosts Nick Tasler, CEO of Decision Pulse, a global management-consulting firm, and an internationally acclaimed author of three books including his latest #1 best-seller, Domino, The Simplest Way to Inspire Change. In Domino Nick reveals a surprisingly simple framework to align teams around change and achieve new goals quicker than ever before.

Nick discusses his research and findings about how change leadership is not necessarily about charismatic personalities, fist-pounding speeches, or lofty visions, the difference between two approaches to leading change: Change by Addition and Change by Decision, and how decisions are the building blocks of change in our lives, our careers, our teams, and our societies. The faster and more strategically we stack those blocks, the faster and more successfully we see change and experience growth.

Follow him on Twitter: @NickTasler

 

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October 23, 2014 /

Inspiring Customer Loyalty

Sue chats with Steve Curtin, a recognized customer service expert, speaker and author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.

Drawing on extensive experience in the hospitality management industry and countless experiences with his clients, Steve shares insights on why exceptional customer service today is rare and offers practical tips you can use right away to raise customer service levels. His tips will help you generate a fantastic customer experience that inspires customer loyalty.

Follow him on Twitter: @enthused

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December 16, 2010 /

The 2020 Workplace

Sue hosts Jeanne Meister, an internationally recognized management consultant, speaker, author, and entrepreneur. Recently voted by her peers as one of the 20 top influential training professionals in the United States, Jeanne has consulted with over 200 organizations on launching, managing and reinventing corporate universities.

Follow her on Twitter: @jcmeister

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