How can a high performer increase confidence?
Ed asks: I’m a senior executive with a track record of high performance. My performance levels have led to interesting career growth opportunities as well as increasing amounts of responsibility over the years. Given all I’ve achieved, my peers and colleagues believe I have a high level of confidence. But, the truth is, I don’t […]
How to Repair a Damaged Working Relationship
Mariposa Leadership Coach Tawny Lees helps an employee resolve a real-life disagreement by employing the Ladder of Inference model developed by Chris Argyris. Jamie asks: My colleague and I disagreed on the future of our project. She thought we should cut our losses now, while I thought we could still grow a customer base in a […]
On "Customer Experience: How To Manage What You Don’t Own"
This article by Erik Long & Will Carter resonates because many businesses today rely on a complex web of external partnerships to deliver value for the customer. While external partnerships are often not within an organization’s direct control, certainly they can be influenced – and they must be – as they are part of the […]
6 Keys to Effective Delegation
James asks: I am working long hours and feeling burnt out. My manager says I am a high-performing manager, but I should delegate more. So, I did. Things are not getting done right or in a timely fashion. I’m worried this will affect my own performance. What’s the secret to delegating effectively so as not […]