How to Repair a Damaged Working Relationship
Mariposa Leadership Coach Tawny Lees helps an employee resolve a real-life disagreement by employing the Ladder of Inference model developed by Chris Argyris. Jamie asks: My colleague and I disagreed on the future of our project. She thought we should cut our losses now, while I thought we could still grow a customer base in a […]
Self-Compassion Makes a Better Leader
Effective executive leadership and corporate culture depend on mental clarity, emotional balance, and vision to navigate unpredictable challenges, especially in times of uncertainty and disruption. Do you know what else it requires? A fair dose of self TLC. HR leaders and executives work carefully to practice compassion for employees and build a strong company culture […]
On “How to Increase Your Influence at Work”
Knowing how to influence teams, clients and stakeholders is a crucial aspect of today’s business environment. There is a real value to be recognized as someone with influence – it can help you get important projects done, get noticed, and even promoted. In a recent Harvard Business Review article “How to Increase Your Influence at Work,” Rebecca Knight outlines some […]
On "Customer Experience: How To Manage What You Don’t Own"
This article by Erik Long & Will Carter resonates because many businesses today rely on a complex web of external partnerships to deliver value for the customer. While external partnerships are often not within an organization’s direct control, certainly they can be influenced – and they must be – as they are part of the […]