Search WiseTalks
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Search in posts
Search in pages
Search in groups
Search in users
Search in forums
Filter by Custom Post Type
Filter by Categories
Ask Mariposa
Blog
News
Recommended Reading
Articles We Like
Book Reviews
Mariposa Articles
Topics
Coaching Skills
Design Thinking / Creativity / Innovation
HR / Talent Management
Influencing Skills
Leadership
Strategy
Stress / Work-Life Integration
Wise Talk
Press Clips
Press Releases
Uncategorized
Wise Talk Teleconference
Wisetalk
{ "homeurl": "https://mariposaleadership.com/", "resultstype": "vertical", "resultsposition": "hover", "itemscount": 4, "imagewidth": 70, "imageheight": 70, "resultitemheight": "auto", "showauthor": 0, "showdate": 0, "showdescription": 1, "charcount": 3, "noresultstext": "No results!", "didyoumeantext": "Did you mean:", "defaultImage": "https://mariposaleadership.com/wp-content/plugins/ajax-search-pro/img/default.jpg", "highlight": 0, "highlightwholewords": 1, "openToBlank": 0, "scrollToResults": 0, "resultareaclickable": 1, "autocomplete": { "enabled": 1, "googleOnly": 0, "lang": "en" }, "triggerontype": 1, "triggeronclick": 1, "triggeronreturn": 1, "triggerOnFacetChange": 0, "overridewpdefault": 0, "redirectonclick": 0, "redirectClickTo": "results_page", "redirect_on_enter": 0, "redirectEnterTo": "results_page", "redirect_url": "?s={phrase}", "more_redirect_url": "?s={phrase}", "settingsimagepos": "right", "settingsVisible": 0, "hresulthidedesc": "0", "prescontainerheight": "400px", "pshowsubtitle": "0", "pshowdesc": "1", "closeOnDocClick": 1, "iifNoImage": "description", "iiRows": 2, "iiGutter": 5, "iitemsWidth": 200, "iitemsHeight": 200, "iishowOverlay": 1, "iiblurOverlay": 1, "iihideContent": 1, "loaderLocation": "auto", "analytics": 0, "analyticsString": "", "aapl": { "on_click": 0, "on_magnifier": 0, "on_enter": 0, "on_typing": 0 }, "compact": { "enabled": 1, "width": "50%", "closeOnMagnifier": 1, "closeOnDocument": 0, "position": "static", "overlay": 0 }, "animations": { "pc": { "settings": { "anim" : "fadedrop", "dur" : 300 }, "results" : { "anim" : "fadedrop", "dur" : 300 }, "items" : "fadeInDown" }, "mob": { "settings": { "anim" : "fadedrop", "dur" : 300 }, "results" : { "anim" : "fadedrop", "dur" : 300 }, "items" : "voidanim" } }, "autop": { "state": "disabled", "phrase": "", "count": 10 } }
Search WiseTalks
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Search in posts
Search in pages
Search in groups
Search in users
Search in forums
Filter by Custom Post Type
Filter by Categories
Ask Mariposa
Blog
News
Recommended Reading
Articles We Like
Book Reviews
Mariposa Articles
Topics
Coaching Skills
Design Thinking / Creativity / Innovation
HR / Talent Management
Influencing Skills
Leadership
Strategy
Stress / Work-Life Integration
Wise Talk
Press Clips
Press Releases
Uncategorized
Wise Talk Teleconference
Wisetalk
{ "homeurl": "https://mariposaleadership.com/", "resultstype": "vertical", "resultsposition": "hover", "itemscount": 4, "imagewidth": 70, "imageheight": 70, "resultitemheight": "auto", "showauthor": 0, "showdate": 0, "showdescription": 1, "charcount": 3, "noresultstext": "No results!", "didyoumeantext": "Did you mean:", "defaultImage": "https://mariposaleadership.com/wp-content/plugins/ajax-search-pro/img/default.jpg", "highlight": 0, "highlightwholewords": 1, "openToBlank": 0, "scrollToResults": 0, "resultareaclickable": 1, "autocomplete": { "enabled": 1, "googleOnly": 0, "lang": "en" }, "triggerontype": 1, "triggeronclick": 1, "triggeronreturn": 1, "triggerOnFacetChange": 0, "overridewpdefault": 0, "redirectonclick": 0, "redirectClickTo": "results_page", "redirect_on_enter": 0, "redirectEnterTo": "results_page", "redirect_url": "?s={phrase}", "more_redirect_url": "?s={phrase}", "settingsimagepos": "right", "settingsVisible": 0, "hresulthidedesc": "0", "prescontainerheight": "400px", "pshowsubtitle": "0", "pshowdesc": "1", "closeOnDocClick": 1, "iifNoImage": "description", "iiRows": 2, "iiGutter": 5, "iitemsWidth": 200, "iitemsHeight": 200, "iishowOverlay": 1, "iiblurOverlay": 1, "iihideContent": 1, "loaderLocation": "auto", "analytics": 0, "analyticsString": "", "aapl": { "on_click": 0, "on_magnifier": 0, "on_enter": 0, "on_typing": 0 }, "compact": { "enabled": 1, "width": "50%", "closeOnMagnifier": 1, "closeOnDocument": 0, "position": "static", "overlay": 0 }, "animations": { "pc": { "settings": { "anim" : "fadedrop", "dur" : 300 }, "results" : { "anim" : "fadedrop", "dur" : 300 }, "items" : "fadeInDown" }, "mob": { "settings": { "anim" : "fadedrop", "dur" : 300 }, "results" : { "anim" : "fadedrop", "dur" : 300 }, "items" : "voidanim" } }, "autop": { "state": "disabled", "phrase": "", "count": 10 } }
December 20, 2013 / Articles We Like

On: "The Role of Talent in Your Customer Experience"

We share this article by Jorie Basque because it links talent management processes with the customer experience, and describes steps HR and talent management leaders can take to directly impact their company’s customer service climate.

In the CX Journey article, “The Role of Talent in Your Customer Experience”, the author outlines steps for reviewing talent selection, training, management and rewards to ensure a strong connection to the customer experience.  Read it now.

What are you doing to connect talent management processes to your company’s customer experience?

Comment below! Or pose a question via Ask Mariposa.

MORE
December 12, 2013 / Ask Mariposa

Ask Mariposa | Becoming a T-shaped Leader

Danielle asks:   I was promoted about a year ago and am leading an HR team at a small but rapidly growing company.  My boss recently mentioned I need to broaden my perspective and skill set to be more effective, especially as we continue to grow.  I was surprised to hear this considering my role and background in HR.  What do I need to do?

Tawny Lees, COO of Mariposa, responds:

Great question!  Often times, depth of business expertise can lead to a promotion, but the skills required for leading at the next level change.  Effective HR leaders in rapidly growing companies possess a balance of both vertical and horizontal skills, referred to as being“T-shaped.”  The vertical piece refers to the depth of your specific functional business expertise (like Benefits/Comp/Recruiting, etc. for an HR Manager.)  The horizontal piece refers to your skills, experience or perspectives that help you contribute and collaborate across the company, outside of your particular area of expertise.  The combination of vertical and horizontal skills increases your ability to adapt and flex to change, and collaborate, which is key in environments which are constantly changing or require constant innovation.

T-SHAPEDAsk yourself:

  • What factors are impacting your business, thus driving change for HR?  Of those, which do you need to know more about?
  • Do you have prior experience that could lend an empathetic view, if not skills or abilities?  You might have knowledge or skills but may not have leveraged it in your role yet.
  • Can you participate in any committees or special projects to broaden horizontally?

T-shaped leadership is cultivated over time.  You might want to consider outside conferences, courses, travel or community projects while you build skills on the job.

Good luck, great question!

 

MORE