February 1, 2016 / Press Releases

Mariposa Leadership, Inc. Hosts Business and IT Strategist, H. James Dallas

H. James Dallas, author of “Mastering the Challenges of Leading Change”, to be interviewed by Sue Bethanis, CEO/Founder of
Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on February 24, 2016.

February 1, 2016 – SAN FRANCISCO, CA – Mariposa Leadership, Inc. is pleased to announce that James Dallas,
President, James Dallas & Associates, accomplished senior executive, speaker and author of the book, Mastering the
Challenges of Leading Change, will be a guest on Wise Talk, a popular monthly leadership forum for technology executives,
on Wednesday, February 24, 2016, at 3pm PT/6pm ET.

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January 27, 2016 / Book Reviews

Book Review | Mastering the Challenges of Leading Change

AAEAAQAAAAAAAAbiAAAAJDU0ODhjMzMwLTczYTItNDBmYy1hYTZlLWY3Mzc3NGZmYTI2OQMastering the Challenges of Leading Change
By H. James Dallas

Head: (3 out of 5)
Heart: (4 out of 5)
Leadership Applicability: (5 out of 5)

Change leaders know how to navigate both the change process, as well as manage the people dynamic. They understand their role expands beyond that of a project leader – it involves being an agent of change. The content of this book will show leaders how to do just that.

Drawing on the wisdom gained from years as a leader driving change, including 15 acquisition integrations, 10 enterprise resource planning implementations and 5 quality and customer service improvement programs at companies such as Medtronic and Georgia-Pacific, the author, James Dallas, offers insights into the skills and qualities leaders need to possess to be effective.  The content is broken down into a four-part model, which is based on proven techniques that have worked well for the author as a change leader:

  • Priorities: Understanding how to launch a change initiative properly, including how to identify the priorities of others and company culture
  • Politics: Understanding and navigating politics, creating messages that influence and inspire others and overcoming resistance.
  • People: How to effectively build relationships and build trust
  • Perseverance: Fixing things that break along the way and making change stick

The book also includes “life stories” that the author returns to again and again for their nuggets of wisdom and applicability in change processes.  This information will supplement your favorite traditional project management methodologies so you can successfully affect change in your organization.

Leaders who want to create lasting impact will want to read this book.  Buy it now.

 

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January 1, 2016 / Book Reviews

Article Review | How to Build a Collaborative Hiring Process That Works

How to Build a Collaborative Hiring Process That Works
by Ragini Parmar

Head: (3 out of 5)
Heart: (3 out of 5)
Leadership Applicability: (4 out of 5)

Hyper growth can cause some companies to move quickly in the recruiting and hiring process to fill open positions, placing the established corporate culture at risk. But Credit Karma has figured out how to prioritize building their culture to scale.

The article, How to Build a Collaborative Hiring Process That Works, by Ragini Parmar, VP of Talent Operations at Credit Karma, explains some of the guiding principles that make their process effective at building company culture while bringing in the right talent. Deviating from traditional hiring methods, a collaborative hiring process means more than driving for consensus; it espouses appropriate involvement from employees as well as human resource and recruiting partners at each step of the way.

From how to structure and involve employees in the interview and debrief process to the treatment of cultural fit as an objective vs. subjective assessment, these guidelines offer insights into an innovative way to hire the right talent and scale company culture, while continuing to drive employee engagement. Read it now.

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October 22, 2015 / Book Reviews

Book Review | The Attacker’s Advantage

The Attacker’s Advantage: Turning Uncertainty into Breakthrough Opportunities
By Ram Charan

Head: (5 out of 5)
Heart: (3 out of 5)
Leadership Applicability: (5 out of 5)

Senior leaders are familiar with strategic challenges inherent in executive leadership, including dealing with uncertainty. But in today’s business environment, a new kind of uncertainty has emerged: structural uncertainty, which can destroy the structure of an existing market space and reduce or eliminate it without much warning. Excelling in this new reality requires honing specific strategic leadership skills and abilities which, according to the author, Ram Charan, are different than those they’ve relied on in the past. This may be the last leadership frontier to master and those who can, give their companies an edge.

This book outlines the business case for structural uncertainty vs. other uncertainties, and offers practical tools and insights to help leaders develop the skills required to lead in this new business reality, including:

  • Ability to recognize sources of uncertainty and their implications before your competition
  • Mindset to see the opportunities present in uncertainty
  • Ability to see a new path forward and commit to it
  • Adeptness in managing the transition to the new path
  • Skill in making your organization agile to exploit opportunities and respond to sudden shifts

In a global business environment, companies that create change become market leaders and it can happen faster than we think. Executives who want to develop new leadership skills that can help their companies deal with this uncertainty and thrive in this new reality will want to read this book. Buy it now.

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October 2, 2015 / Press Releases

Mariposa Leadership, Inc. Hosts an Executive Onboarding Expert and Author, George Bradt

George Bradt, co-author of The New Leader’s 100-Day Action Plan, and an executive onboarding and transition acceleration expert, to be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on October 22, 2015.

October 1, 2015 | SAN FRANCISCO, CA – Mariposa Leadership, Inc. is pleased to announce that George Bradt, an executive talent onboarding expert and co-author of the book, The New Leader’s 100-Day Action Plan, will be a guest on Wise Talk, a popular monthly leadership forum for technology executives, on Thursday, October 22 at 3pm PT/6pm ET. In an interview with Sue Bethanis, CEO/Founder of Mariposa Leadership, George will share insights on how successful executives plan for their first day on the job, the information they gather as early as the interview process, and how they use that knowledge to craft a message, build a team, and deliver quick wins.

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May 29, 2015 / Book Reviews

Book Review | Act Like a Leader, Think Like a Leader

actlikealeaderAct Like a Leader, Think Like a Leader
By Herminia Ibarra

Head: (3 out of 5)
Heart: (4 out of 5)
Leadership Applicability: (5 out of 5)

At the root of many traditional leadership development methods lie self-awareness and the promise of change through reflection and introspection. This inside-out model can be helpful in identifying your leadership style, defining your purpose and authentic self. But according to the author, these methods fall short of changing the deep-seated ways of thinking which keep us from behaving differently. A new approach is needed: the outsight principle.

The outsight principle is fairly easy to understand: Branch out beyond your routine work, your networks, and current ways of defining yourself, and by doing so, these new ways of acting will begin to change how you think about your work and yourself, and expand your leadership horizons. Instead of thinking about how you will behave as a leader, new behaviors will emerge organically by experimenting with the unfamiliar and interacting with different people. This approach allows us to challenge existing notions of our capacity to lead.

This easy-to-read book offers interesting insight on how change really works. The information is backed by research, exercises and case studies to help readers understand and apply the outsight principle and bridge the gap between where they are today and where they could be. Leaders interested in new ways of thinking about developing their talent, and professionals who want extra motivation to step up to lead will want to read this book.  Buy it now.

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February 19, 2015 / HR / Talent Management / Wisetalk

WiseTalk Summary on Capturing Rookie Smarts

To kick off our 2015 Talent Management theme, we invited Liz Wiseman to join Sue Bethanis as a guest on WiseTalk. Liz is a highly regarded leadership expert recognized by Thinkers50 and author of the new Wall Street Journal best seller Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. She is the President of the Wiseman Group, a leadership research and development firm headquartered in Silicon Valley, California.

Sue and Liz had a rich dialogue on the research and findings in her book Rookie Smarts. One of our biggest a-has from the conversation was about the value of the inexperienced. It could be said that those who are new to something for the first time can’t bring value, but we learned that this is essentially a myth. Those who are inexperienced operate from a “hungry state.” They lack expertise so look outward to a network of experts to get ideas and leverage their knowledge a project, much more so than experts.  We also learned in the tech world, where everything is changing so fast, the value of the experienced leader is in how fast he or she can learn, not what they know.

Favorite Quote:
“When I’m quick to say yes to something I don’t know how to do, I don’t need a personal development or learning plan that tells me to go work in certain ways that are against my nature, I’m just forced to do it.”

Insights:

  • Liz’s definition of a rookie is being new to something important and hard, regardless of age. Whether you’re 21 or 71, it’s doing something you haven’t done before. The value of a rookie doesn’t come from bringing fresh ideas. The value comes from bringing no ideas. When one comes in and has a gap in knowledge, it puts them in a predictable hungry state. They tend to point outward, ask more than talk, they lack expertise so seek it out in others. Liz mentioned an interesting data point: the inexperienced bring in 5x level of expertise on a problem then experts. The reason is because they lack expertise, so they point outward and ask for help. Rookies mobilize a network of expertise and bring it back to bear on a problem. When they ask others how they do something, they receive a diverse set of voices that they have to reconcile. The process of reconciling is when some of our best thinking is done and is why rookies get so smart in the space of relative ignorance.
  • In her research, Liz found that experience leads to success but rookies are surprisingly strong performers and in many cases outperform people with experience. Those cases are the knowledge industry, where work is innovative in nature and where speed matters. Why? Not because rookies are more skilled, but because they are more desperate. They have “no points on the board,” they are the new kid on the block, so work quickly to deliver quick wins and proof points to see if they’re on track. The most successful veterans and rookies operate in fundamentally different ways. When she looked at low performing cases, they failed in very similar ways.

Tips for capturing rookie smarts:

  1. Individuals: Liz suggests individuals try not to linger too long in a job that you’re qualified for. Say yes to things you don’t know how to do. When we keep putting ourselves out there in rookie situations, we are forced to ask questions and seek help, because we don’t know what we’re doing. She also suggests refreshing your assumptions by practicing “naive” questions, such as, what are we doing this for? Who is the real customer here? What happens if we don’t do anything? A fun exercise to audit our assumptions is to ask, what is it we believe to be true about this? Our work? Our customer base? List out the assumptions and see if you have evidence to support them or if you have evidence to the contrary. Also, swapping jobs with someone for a day will build empathy for what others do, as well as leave you with fresh ideas that can help you innovate.
  2. Feed a diet of challenge: In Liz’s research, she found, on average, it takes someone about three months to wrestle down a new challenge, and about three months after to be ready for the next one. The real practical way to keep you and/or your team rookie smart is to continue to feed yourself or your team a diet of challenge. Ask every three months, am I or is this person ready for a new challenge? Not more work, but harder work. Liz’s research also correlated satisfaction with challenge. As challenge goes up in a job, so does satisfaction and vice versa. If leaders want to drive satisfaction up on their teams, give them harder things to do.
  3. Power combinations: At team level, one suggestion Liz offered is for leaders to be deliberate about how power combinations are created. There is value in the way that both rookies and more experienced talent work. Partnering this talent is important, such as reverse mentoring and being clear about giving veteran leaders a chance to learn from rookies on their team. Try pairing a team of rookies anchored by expert, or put an empowered rookie on a team with more experience.

What we found most interesting:
In Liz’s research, when she looked at high-performing rookies, she found the most valuable/highest performing of the rookies were experienced executives taken out of one domain and put into a different one. They know enough to know the good questions to ask, how to manage people, and have their “sea legs” but are placed in a different sea so don’t know all the answers. This is where she found executives are at their best.

To learn about Liz’s approach to the extensive research, the four rookie mindsets, and more interesting insights from Liz and Sue on mid-career professionals and the world of work today, listen to the recording here.

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November 24, 2014 / Wise Talk Teleconference

The Customer Rules

WISE TALK December 2014: Sue Bethanis hosts Lee Cockerell, a leadership, management and service expert, speaker and author of the new book The Customer Rules:  The 39 Essential Rules for Delivering Sensational Service.

Drawing on extensive experience in the hospitality and entertainment industry, including a stint at Walt Disney World® Resort as Executive Vice President of Operations, Lee shares insights on customer expectations and tips for creating magic in your interactions with customers to win them over and keep them.

Follow him on Twitter: @LeeCockerell

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July 1, 2014 / Press Releases

Mariposa Leadership, Inc. Hosts Steve Reynosa, Director of Organizational Development at Citrix Systems

Steve Reynosa, Director of Organizational Development for Citrix Systems, will be interviewed by Sue Bethanis, CEO/Founder of Mariposa Leadership, on the popular Wise Talk Leadership Forum for executives on July 18, 2014.

San Francisco, CA – July 1, 2014 – Mariposa Leadership, Inc. is pleased to announce that Steve Reynosa, Director of Organizational Development for Citrix Systems, will be a guest on Wise Talk, a popular monthly leadership forum for technology executives, on July 18, 2014 at 11am PT/2pm ET.

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June 26, 2014 / Wise Talk Teleconference

Design-Driven Cultures

WISE TALK July 2014: Sue hosts Steve Reynosa, Director of Organizational Development for Citrix Systems. Steve is an evangelist and convert of how design-driven initiatives can reshape a company culture. He brings an insider’s perspective on how a design-driven culture impacts the way human resources approaches process deliverables inside an organization. His tips will help you understand the impact design can have on a business.

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