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Scalable executive leadership coaching services, workshops, podcasts, and programs for peak organizational performance and culture. Team and individual.

March 4, 2013 / Book Reviews / Strategy / Wise Talk

Book Review: Playing to Win

playing-to-win-cover-newPlaying to Win: How Strategy Really Works
By A.G. Lafley and Roger Martin

Head: (4 out of 5)
Heart: (3.5 out of 5)
Leadership Applicability: (4.5 out of 5)

In Playing to Win: How Strategy Really Works, authors A.G. Lafley and Roger Martin draw from their years of experience working at Proctor & Gamble and the Rotman School of Management to explain the strategy behind one of the most successful corporate turnarounds of the century. They address how leaders of companies, big and small, can use simple techniques in their own organizations. The authors set out to right the wrong thinking about strategy.

Strategy is not about having a vision, and it’s not about having a plan. For the authors it is about winning. Winning requires a strategy that is managed and joined by a set of five questions. Playing to Win provides a provocative definition of strategy as the answer to these five questions – the same five questions no matter what your industry, size or situation:

  • What is our winning aspiration?
  • Where will we play?
  • How will we win?
  • What capabilities must we have in place to win?
  • What management systems are required to support our choices?

Strategy is boiled down to two key factors: 1) Where to play? and 2) How to win?  “These two choices,” write Martin and Lafley, “are tightly bound up with one another, form the very heart of strategy and are the two most critical questions in strategy formulation.” Playing To Win answers these questions in a winning way through a simple framework that’s both easy to understand, use, and makes it accessible to all.

Strategy begins with making choices and tough decisions. If this does not happen, you will never have a genuine strategy. But as the book points out, developing a strategy is not difficult, provided that those involved are prepared to address key questions and welcome a diversity of views to identify the best direction for the business. Buy it

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February 21, 2013 / Articles We Like / Coaching Skills / HR / Talent Management / Strategy

How to Create a Memorable Employee Recognition Program

employee-appreciation-day-263x400Good business practice involves appreciating and recognizing your employees. Although appreciation should be a natural activity for anyone, the truth is we all have different ways of giving and receiving gifts and appreciation. Some like verbal appreciation, while others like having an extra vacation day. Either way, employes want personal recognition, instead of a standard gift for all. So if you’re not careful, a thoughtless gift may actually backfire on you.

OC Tanner recently commissioned a study conducted by The Cicero Group entitled Optimizing Employee Recognition Programs. This study aimed to discover if awards are a viable form of employee recognition, and if so, whether cash works better than award items.

If your organization is looking to implement an effective employee reward system, I highly recommend reading this entire study as the six pages highlight some interesting findings. The statistics can come in handy when rationalizing employee reward programs to upper management.

The key takeaways for employee recognition programs are:

  • Award items are better than cash bonuses at contributing to the recognition experience.
  • Award items should be geared toward desire versus need. If cash is given, it will likely be spent on “need” items, such as bills. Therefore employees will likely forget about the recognition much faster than a more personalized award.
  • Though you may be rewarding employees with a tangible reward, verbal expressions of appreciation further augment and reinforce recognition and can “increase the degree of effectiveness by roughly 50 percent”.
  • Create a “tailored selection” of reward items that are unique and personal. This tells the employee that you took the time to offer something of value.

About the author:

Anne Loehr is the President of Anne Loehr and Associates, co-founder of Safaris for the Soul, and an Executive Leadership Coach for Mariposa Leadership, Inc. For more good reads, visit Anne Loehr’s personal blog at: www.anneloehr.com/blog/.

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January 17, 2013 / Ask Mariposa / HR / Talent Management / Influencing Skills

Ask Mariposa: Introvert vs. Extrovert

Ask Mariposa

Carrie asked:

My CEO is a major introvert; I’m a strong extrovert. I thought we could manage these differences but it’s becoming a wedge between us. What do you recommend?

Sue Bethanis, CEO responded:

Great question, Carrie. Here are a few points to consider:

· Typically, introverts need time to reflect. Whether you’re online, in person, in a meeting, or in a group, all parties should create a space for reflection; even if it’s just a 30 seconds for you and him/her to gather one’s thoughts.

· It’s really important that you pace your CEO. In terms of how you speak to him/her — how fast or slow, loud or soft -– matching their pace makes a big difference in terms of meeting them where they’re at. You may want to slow down or speed up but it’s important to think about matching.

· Another thing to note is that it’s really important to have a “process conversation” with your boss and find the best way to communicate with each other. When should you email each other? When is meeting better?

· Susan Cain is an author and speaker and a great resource for how to find the balance between introverts and extroverts. Here’s an inspiring TED talk from her I hope you will enjoy: http://www.ted.com/talks/susan_cain_the_power_of_introverts.html

We welcome your thoughts in the comments section below.

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January 15, 2013 / HR / Talent Management / News / Strategy / Wise Talk

The Passion Behind Your Business Strategy

flames

There are several key factors that go into a winning business – a great idea, a great team, great passion, and great leadership. All are important, but great passion can be the fire that helps fuel the success. Consequently, it can also destroy the business when it is misguided.

Like all fires, passion can spark other flames and become contagious, igniting the passion of investors, business partners, and customers, as well as employees. If left uncontrolled, passion can consume, destroy, and leave a business with an empty dream. However, when controlled, directed, and focused, it can boost a business’ chance for success.

Here at Mariposa, we’re fired up about strategy! It being our leadership theme for 2013, we’re excited to start off this year by peeking into one of the more popular classes at Harvard Business School, a strategy course taught by professor Cynthia Montgomery. This class is also the basis of Montgomery’s book, The Strategist: Be the Leader Your Business Needs. In it, Montgomery identifies that an effective purpose and the passion behind it are what initiate value creation and capture.

Join us Thursday, January 24th at 1pm PT, on Wise Talk as Mariposa Leadership, Inc. CEO Sue Bethanis talks with HBS professor Cynthia Montgomery on how to transform sparks into strategic fire!

Topics for the interactive discussion will include:

• What’s your definition of a strategist?

• How do strategists keep a competitive edge?

• What is a common mistake you have seen executives make when it comes to strategy?

We welcome you to join Wise Talk, our free monthly teleconference and submit your own questions for discussion. Sign up and be entered to win a copy of this month’s leadership resource, The Strategist: Be the Leader Your Business Needs.
One winning listener will be announced at the end of the talk!

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January 10, 2013 / Ask Mariposa / Coaching Skills / HR / Talent Management / Strategy

Ask Mariposa: How to Be More Strategic

Ask Mariposa

Anne-Lise asked:

I’ve received feedback that I need to be more strategic but I’m not sure how to even begin working on this. Help?

Tawny Lees, COO responded:

Hi Anne-Lise,

First off, please know that you are not alone in getting this feedback and feeling a bit lost! This is a common growth edge for many leaders, especially those who have had more execution-focused roles and are now becoming more senior in their organizations.

Being “more strategic” is a combination of developing a new mindset as well as behaviors. Strategic thinkers take a broad, longer-range approach to problem solving and anticipating the future. They think systemically – identifying the implications of their decisions on other parts of the organization, customers, partners, etc. Strategic leaders also embed strategic behaviors into their routine – taking regular time alone and with team members to think ahead, ask tough questions, review the competitive environment, ponder the future, and plan.

I’d suggest looking at articles and/or books on both strategic thinking and the process of strategic planning to see what resonates with you. From those resources, pick a couple of things to try, and enlist the help of your boss or a colleague to support you with feedback and accountability. Our Mariposa Leadership theme this year is strategy, so you can also sign up to listen in on the free monthly Wise Talk teleconferences for added insight. You could also identify someone in your org whom you feel is very strategic and pay close attention to how they think and operate. Perhaps ask for some mentoring from them.

Developing in this area is a journey – glad you are embarking, it is critical to great leadership!

Share your thoughts on this response in the comments section below, and ask us anything here: http://blog.mariposaleadership.com/ask-mariposa/

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January 3, 2013 / Articles We Like / HR / Talent Management / Strategy / Wise Talk

The Value of Strategic Leadership

strategic leadership

Every year Mariposa Leadership aims to engage you in a new leadership theme. Last year it was Design Thinking and we feel very fortunate to have shared the wisdom and resources of several well known innovators via our free monthly teleconference Wise Talk. Our 2012 guests included Roger Martin, Bill Burnett, Teresa Amabile, Saul Kaplan, and Jeanne Liedtka, just to name a few…

In 2013, our Mariposa Leadership theme is Strategy, and we look forward to sharing Wise Talk discussions with you and some of the finest strategic leaders and authors in the business!

This month we focus on introducing you to yourself as a strategist. Whether you run a global enterprise or a small business, we wish to present to you the strategic tools to not only outwit your competitors but offer you, as a leader, the means to shape your organization decisively.

Combining the best of ideas about strategy and leadership and giving you the tools and confidence to step into the role, our January Wise Talk guest and author of The Strategist, Cynthia Montgomery, will not only help you reinvent yourself but also your business and the world around you.

In her July 2012 McKinsey Quarterly article, Montgomery explains how strategists lead. Central to her case is a simple observation: it is the strategist who must make the necessary choices that determine a company’s identity. It is the strategic leader who says, “This is our purpose, not that. This is who we will be. This is why our customers and clients will prefer a world with us rather than one without us.” She defines the strategist as meaning maker, as voice of reason, as operator, and expands on these giving examples of each, concluding that maintaining strategic momentum is a never ending task, however profoundly rewarding.

cynthia-montgomery-thumbWe are very excited to welcome Cynthia Montgomery on this month’s Wise Talk. Join her and Mariposa Leadership’s CEO Sue Bethanis on Thursday, January 24th from 1-2pm PT as they discuss how to be the strategist your company needs.

To sign up for our free monthly teleconference Wise Talk and submit your questions for discussion, please visit:

https://mariposaleadership.com/resources/teleconference_wise-talk

After sign up, you will receive the call in information and be entered to win a copy of this month’s leadership resource, The Strategist. One lucky listener will be announced at the end of the talk!

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December 18, 2012 / Articles We Like / Ask Mariposa / Coaching Skills / HR / Talent Management / Influencing Skills / Recommended Reading

Ask Mariposa: Need Resources to Become a Better Leader?

Jude asked:

What are a few resources you would recommend to someone looking to gain insight into becoming a better leader?

Eric Nitzberg, M.T.S., Senior Leadership Consultant responded:

I would recommend starting with your coworkers, and even friends and family members. The best leaders frequently ask for feedback from the people around them about how how they can become more effective. People who work with you have opinions about your strengths and development areas as a leader, but most won’t share those with you unless you ask them. Also, you have to ask repeatedly over time, and thank them for their feedback, even if you don’t agree with it. That way you will develop an environment where it’s safe to ask for and give feedback.

As for more formal resources, some of my favorites are The Leadership Challenge by Kouzes & Posner, Your Brain at Work by David Rock, and anything on Social Intelligence by Daniel Goleman. I also love the Harvard Business Review.

Share your thoughts on this response in the comments section below, and ask us anything here: http://blog.mariposaleadership.com/ask-mariposa/

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December 13, 2012 / Articles We Like / Blog / Design Thinking / Creativity / Innovation / HR / Talent Management / Wise Talk

What is the future of organizational leadership? Join the experiment.

hierarchies have got to go

Organizational practices are changing – an always evolving business environment and constant innovation have become the new norm.

Communication between people is changing – we are acknowledging the necessary balance between choice and overload from the non-stop flow of information coming toward us.

The way people relate within organizations is changing – linear thinking is out and interdisciplinary collaboration is encouraged; more often becoming required to stay ahead of the curve.

So, what’s next?
As these different facets work with these changes, organizational structures must be called into question. We are presented with an opportunity to transition from hierarchy into a networked leadership model. As we welcome the advantages of collaboration and social technologies, we focus on the attributes needed to deliver results across organizational boundaries. Theories become facts as we discover ourselves in the future of leadership development and business management practices that really work.

In A Field Guide to Creating Cultures of Innovation by Causeit.org, we are given a web of concepts and tools so that we may better embrace this new norm of leadership and productivity.

We are provided with concepts, practices, videos, examples, and even a handy glossary to help us navigate the new ideas being presented and inspire collaboration.

This is a leadership experiment in the making and we hope you will join us for our next Wise Talk on Tuesday, December 18th from 2-3pm pacific time as Mariposa Leadership CEO, Sue Bethanis discusses the transition from hierarchy to networked organizational structures with innovation team consultant, cyborg anthropologist, and founder of Causeit.org, MJ Petroni.

Topics for the interactive discussion will include:
• How do you define this new normal of networked structures?
• How can creative thinkers, be they introverted or extroverted, leaders or technicians, be supported in this new model?
• How can structural and cultural components you and your clients put in place create more innovative and effective organization?
• What practical first steps will make a more creative, hospitable workplace?

Click here to learn more, sign up to join the conversation, and submit your own questions and ideas!

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December 11, 2012 / Articles We Like / Ask Mariposa / Blog / Coaching Skills / HR / Talent Management / Influencing Skills

Ask Mariposa: Book Recommendations for Visionary Leaders

Ask Mariposa
Travis asked:

Can you recommend a book that describes what leaders do to make themselves visionary leaders, inspiring and enrolling others into a clear and compelling vision of the future?

Great question! Several of the Mariposa executive coaches wanted to offer recommendations.

Mariposa CEO, Sue Bethanis, Ed.D. says:
Good to Great by Jim Collins is probably the one that will hit closest to what you’re asking for. The Design of Business by Roger Martin is an alternative perspective. I would suggest you listen to the conversation I had with Roger on Wise Talk in May. Go to the Mariposa Wise Talk page and scroll down to 5/4/12.

Senior Leadership Coach, Ruben Perczek, Ph.D. suggests:
1. The Leadership Code by The RBL Group
2. A Whole New Mind by Daniel Pink
3. The HBR article “Moments of Greatness” by Robert Quinn
4. The Art of Possibility by Rosamund Stone and Benjamin Zander

Senior Leadership Coach, Dave Kashen, M.B.A. says:
I liked The Three Laws of Performance.

Both Senior Leadership Coaches, Eric Nitzberg, M.T.S. and Edie Heilman, M.B.A. suggest:
The Leadership Challenge by Kouzes and Posner.

Hope this helps!

Share your thoughts on this response in the comments section below, and ask us anything here: http://blog.mariposaleadership.com/ask-mariposa/

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