Tag: executive coaching | Page 3 | Mariposa Leadership

May 31, 2013 / Ask Mariposa

Ask Mariposa: Distracted Or Do I Need Listening Training?

James asks: I’ve received feedback several times in the past that listening is one of my strengths. However, a colleague recently suggested I attend listening training. I have a lot going on at the moment, but is listening training the answer?

Tawny Lees, COO responds:

If you are like most of our clients, you face a great deal of pressure and demand on your time. Perhaps you have taken on a new role or have been tasked with an important initiative. Without realizing it, you might be encountering moments of distraction that prevent you from being fully present and listening as well as you would normally. Before you pursue listening training, try these tips before your next meeting:

Become present. Before your meetings, take 5-6 deep belly breaths. Take a moment to get clear on the focus areas for the discussion.
In the conversation, keep your focus on others as you listen. Try to match their pace, tone and energy.
Repeat back key words said to demonstrate you are listening.

These resources might also be helpful:

Huffington Post Article: Eden Kowalski, 3 Simple Ways to be More Mindful at Work
Harvard Business Review Blog Post: Ram Charan, The Discipline of Listening
Harvard Business Review Blog Post: Marshall Goldsmith, Look Like You’re Listening

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May 31st, 2013|Categories: Ask Mariposa|Tags: ask mariposa, communication, distraction, executive coaching, feedback, Harvard Business Review, listening skills, listening training, Mariposa Leadership, Tawny Lees|

May 21, 2013 / Ask Mariposa

Ask Mariposa: How to Coach Someone Who Doesn’t Want to be Coached

Saul asks: How do you coach an employee that doesn’t want to be coached, but is part of his PDP obligation to be coached for 4 months? What power suggestions or questions would you use in this situation to motivate behavior or start thinking about the pressure to change?

Tawny Lees, COO of Mariposa responds:

Hi Saul,

Tough situation! As a coach, you know that openness to the coaching process is a pre-requisite to it being effective. So hopefully you can enroll this employee before committing to the engagement!

I suggest you start with open questions and deep listening to truly understand the resistance. “Tell me about you…tell me about what’s going around here…tell me about this PDP plan…”

Often the resistance is fear of the unknown, and an assumption that the coach is working for “others” who have an agenda. Establish rapport and explain the coaching process/relationship (including confidentiality) using positive language like “you and I would focus on what’s most important and helpful for you” or “clients use me as an objective sounding board as they work on their goals and tackle tough problems.” Address any specific objections, questions or worries. Your objective would be to help the employee see that you are there to help him/her be successful. Period.

If/when you see an opening, you could try specific questions about goals and begin motivating. Here are some ideas:

“What are your toughest challenges right now?” “What would it be like if you were able to handle those with more ease?”
“I find most people like to continually grow and stretch themselves. Tell me about anything at which you are currently trying to get better?” “What benefits would come from getting better at ____ ?”
“What could we work on that would have a big impact on your career/work life?”

Good luck! Let us know if we can help further. More on rapport and assessment questions can be found in our ITM coaching model.

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May 21st, 2013|Categories: Ask Mariposa|Tags: ask mariposa, coaching, communication, effective leadership, executive coaching, ITM Coaching, Mariposa Leadership, questions, rapport, Tawny Lees|

Get the Most Out of Brainstorming as Part of the Design Thinking Process

Faced with a challenging business problem to solve? You need an idea. Not just one idea, but many useful ideas. In our experience, leaders who think like designers by using a design thinking process for solving business problems generate more potential useful ideas than those who do not.

In our work, we take our clients through a design thinking process using our Breakthrough! model. This 4-step process helps leaders generate and execute innovative ideas because it blends practicality with imagination. Through the brainstorming step, it is possible to generate a vast number of ideas – if the session is set up properly. To get the most out of your brainstorming session, consider these critical success factors:

Be clear about the specific problem upfront. Clarity on the problem guides the brainstorming process.
Encourage imagination. Unconstrained thinking is the backbone of innovation!
Break the large group into smaller groups. A large group format limits idea generation as well as lends itself to groupthink and creates a potential scenario in which one person might dominate while others remain silent.
Each small group member produces an idea…and another…with limited time. First individuals generate ideas alone on sticky notes. Then, in a small group format, the ideas are shared/posted aloud quickly without commentary. Members are then challenged to add a large number of ideas in a limited period of time. With several small groups, the net is cast wide for maximum idea generation potential.

For additional tips on frenetic brainstorming as part of a design thinking process, culling the list of ideas, and other steps in the Breakthrough! model, download our Free Executive Guide to Design Thinking.

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May 16th, 2013|Categories: Design Thinking / Creativity / Innovation|Tags: brainstorming, breakthrough!, business, creativity in business, design thinking, design thinking model, design thinking process, executive coaching, innovation, leaders, leadership, Mariposa Leadership, problem-solving|

Ask Mariposa: Top 4 Executive Coaching Focus Areas

Daniel asked: Can you share the most frequent areas that you help clients improve on with coaching?

Regan Bach, Executive Leadership Coach, responds:

Great question Daniel and you are not alone in wondering what actually occurs during a coaching engagement. There is a great deal of customizing that occurs with each client’s needs, but here are the Top 4 most frequent areas of coaching focus:

1) Vision/Strategy/Execution

Whether it be for CEOs or new managers, setting a clear vision for yourself and your team is mission critical. From there it’s all about articulating that vision to others, identifying an “actionable” strategy to execute on the vision, mitigating roadblocks, and tweaking the roadmap/trajectory given inputs over time. A good coach helps leaders to a) get very clear on strengths and areas of opportunity to improve, b) articulate personal/team/company vision, and c) helps identify action steps to begin executing on a trajectory for success.

2) Going Slow to Go Fast

In today’s fast paced work environments, leaders jump from task to task, project to project, and initiative to initiative. Rarely do they take time to slow down, unplug, assess the Big Picture, and reflect on what’s working, what’s not working, and what they want to do DIFFERENT moving forward. Coaches act as a forcing function to help support leaders in unplugging, assessing themselves and their environments, and then identifying areas that need their attention. What’s critical is helping today’s leaders not only identify where to show up, but also how to show up.

3) Influencing

This is an area where almost everyone can improve. I have found that individuals, regardless of title, greatly underestimate (and thus under-utilize), their ability to influence others. I spend a great deal of time working with clients to help identify effective and efficient ways to influence both vertically and horizontally throughout an organization.

4) Feedback, Communication and Relationship-Building

Organizations exist because humans create them. Thus, many leaders continually struggle and are challenged by behavioral and/or human-centric issues. At the core, business is all about communication and relationships. Coaches help leaders create clear lines of communication, implement durable feedback loops into their work, and get clear on how and when they message things to others.

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April 23rd, 2013|Categories: Ask Mariposa, Coaching Skills, HR / Talent Management, Influencing Skills, Strategy|Tags: answer, ask mariposa, coaching, coaching engagement, communication, effective leadership, executive coaching, feedback, HR Leade, influence, influencing skills, initiative, leaders, leadership, Mariposa Leadership, questions, Regan Bach, relationship-building|

March 27, 2013 / Ask Mariposa / Coaching Skills / HR / Talent Management

Ask Mariposa: Coaching vs. Therapy

David asks: What’s the difference between coaching and therapy?

Edie Heilman, Executive Leadership Coach, responds:

This question comes up quite often because coaching and psychotherapy are both approaches to the challenges of life and work. However the purpose and approaches are different.

Psychotherapy deals primarily with a person’s current or past difficulties to enable healing and resolve old pain. The therapist is licensed, knowledgeable about psychological theories and is the expert in the relationship. The therapist diagnoses then provides expertise to help improve the patient’s well-being. The process is often open-ended.

Coaching is forward looking with a focus on the client’s effectiveness and impact in their life, or their organization – as in with executive leadership coaching. Together the client and coach explore new ways of thinking, acting and solving problems. The process includes assessment, feedback, goal setting and practice. The coach provides tools and guidance to help the client self-observe, try new perspectives and behaviors and make choices that help them achieve their desired outcomes. A typical coaching engagement lasts six months with specific executive development objectives.

Patrick Williams says “therapy is about recovering and uncovering while coaching is about discovering”.

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March 27th, 2013|Categories: Ask Mariposa, Coaching Skills, HR / Talent Management|Tags: ask mariposa, assessment, coaching, Edie Heilman, effectiveness, executive coaching, executive development, executive leadership coaching, feedback, HR Leade, self-observation, therapy|

March 21, 2013 / Ask Mariposa / Coaching Skills / HR / Talent Management

Ask Mariposa: Criteria for Coach Selection

John asks: I’m thinking about working with an Executive Coach. What criteria should I use to select the right coach for me?

Susan Bethanis, CEO of Mariposa responded:

No doubt, executive coaching is a powerful process for overcoming barriers to achieving your personal and organizational goals. The process is cumulative and builds over time through cycles of appreciation, observation, feedback, option generation, practice, problem solving and action. Developing rapport with your coach is important to the coaching process so selecting for chemistry, in addition to background experience, is key.

Your coach should both challenge and support you. As you interview a potential coach, consider the following:

Is the coach creating a safe and confidential environment for me? Can I trust this person?
Does he/she understand the issues? Is he/she credible?
Is his/her approach sound? How will my progress be measured?
Is his/her communication style compatible with mine?

Besides chemistry, also consider relevant industry knowledge, client successes, prior corporate experience, and education and certifications as they relate to your coaching goals. You’ll discover each coach offers a unique perspective based on the sum of their experiences, and this experience contributes significantly to the coaching process.

For additional perspectives on preparing for executive coaching, read the Mariposa article, When Bad Coaches Happen to Good People, and HBR’s blog post, Before Working with A Coach, Challenge Your Self-Assumptions.

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March 21st, 2013|Categories: Ask Mariposa, Coaching Skills, HR / Talent Management|Tags: ask mariposa, coach selection, coaching, executive coaching, HBR, HR Leade, Mariposa Leadership, perspective, rapport, sue bethanis|

March 12, 2013 / Ask Mariposa / HR / Talent Management

Ask Mariposa: Developing Executive Presence

Susan asks: I’ve been told I need to develop “executive presence”. What does that really mean and how do I go about it?

Edie Heilman, Executive Leadership Coach responded:

Quite often the missing piece in successful leadership is the nebulous “executive presence”. A very bright person with impressive technical accomplishments can often get stalled professionally if there’s the perception that s/he isn’t looking or sounding like other leaders at the company.

A great place to start is to look at the leadership team and those who are advancing and ask yourself “what differentiates them besides their work record?” Most successful business people have strong social intelligence skills. These skills include self-confidence, great communications skills, the ability to read others and empathy. Even these days, there can also be expectations about attire. Once you get clear about the leader profile at your company, you can determine how to further develop your own authentic “presence.” Engage your boss (or whomever gave you the feedback) in the process by telling them about the specific things you are trying and ask for on-going observations. Experiment, get feedback, try again!

To learn more, explore Daniel Goleman’s writings, like the classic HBR article “Social Intelligence Biology”. I also recommend Executive Presence by Harrison Monarth.

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March 12th, 2013|Categories: Ask Mariposa, HR / Talent Management|Tags: ask mariposa, communication, Daniel Goleman, Edie Heilman, executive coaching, executive presence, HR Leade, leaders, Mariposa Leadership|

January 17, 2013 / Ask Mariposa / HR / Talent Management / Influencing Skills

Ask Mariposa: Introvert vs. Extrovert

Carrie asked:

My CEO is a major introvert; I’m a strong extrovert. I thought we could manage these differences but it’s becoming a wedge between us. What do you recommend?

Sue Bethanis, CEO responded:

Great question, Carrie. Here are a few points to consider:

· Typically, introverts need time to reflect. Whether you’re online, in person, in a meeting, or in a group, all parties should create a space for reflection; even if it’s just a 30 seconds for you and him/her to gather one’s thoughts.

· It’s really important that you pace your CEO. In terms of how you speak to him/her — how fast or slow, loud or soft -– matching their pace makes a big difference in terms of meeting them where they’re at. You may want to slow down or speed up but it’s important to think about matching.

· Another thing to note is that it’s really important to have a “process conversation” with your boss and find the best way to communicate with each other. When should you email each other? When is meeting better?

· Susan Cain is an author and speaker and a great resource for how to find the balance between introverts and extroverts. Here’s an inspiring TED talk from her I hope you will enjoy: http://www.ted.com/talks/susan_cain_the_power_of_introverts.html

We welcome your thoughts in the comments section below.

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January 17th, 2013|Categories: Ask Mariposa, HR / Talent Management, Influencing Skills|Tags: ask mariposa, communication, executive coaching, Extroverts, HR Leadership, Introverts, leadership, sue bethanis, Susan Cain|

January 10, 2013 / Ask Mariposa / Coaching Skills / HR / Talent Management / Strategy

Ask Mariposa: How to Be More Strategic

Anne-Lise asked:

I’ve received feedback that I need to be more strategic but I’m not sure how to even begin working on this. Help?

Tawny Lees, COO responded:

Hi Anne-Lise,

First off, please know that you are not alone in getting this feedback and feeling a bit lost! This is a common growth edge for many leaders, especially those who have had more execution-focused roles and are now becoming more senior in their organizations.

Being “more strategic” is a combination of developing a new mindset as well as behaviors. Strategic thinkers take a broad, longer-range approach to problem solving and anticipating the future. They think systemically – identifying the implications of their decisions on other parts of the organization, customers, partners, etc. Strategic leaders also embed strategic behaviors into their routine – taking regular time alone and with team members to think ahead, ask tough questions, review the competitive environment, ponder the future, and plan.

I’d suggest looking at articles and/or books on both strategic thinking and the process of strategic planning to see what resonates with you. From those resources, pick a couple of things to try, and enlist the help of your boss or a colleague to support you with feedback and accountability. Our Mariposa Leadership theme this year is strategy, so you can also sign up to listen in on the free monthly Wise Talk teleconferences for added insight. You could also identify someone in your org whom you feel is very strategic and pay close attention to how they think and operate. Perhaps ask for some mentoring from them.

Developing in this area is a journey – glad you are embarking, it is critical to great leadership!

Share your thoughts on this response in the comments section below, and ask us anything here: http://blog.mariposaleadership.com/ask-mariposa/

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January 10th, 2013|Categories: Ask Mariposa, Coaching Skills, HR / Talent Management, Strategy|Tags: ask mariposa, executive coaching, HR Leadership, leadership, resources, Strategy, Tawny Lees|

Ask Mariposa: Need Resources to Become a Better Leader?

Jude asked:

What are a few resources you would recommend to someone looking to gain insight into becoming a better leader?

Eric Nitzberg, M.T.S., Senior Leadership Consultant responded:

I would recommend starting with your coworkers, and even friends and family members. The best leaders frequently ask for feedback from the people around them about how how they can become more effective. People who work with you have opinions about your strengths and development areas as a leader, but most won’t share those with you unless you ask them. Also, you have to ask repeatedly over time, and thank them for their feedback, even if you don’t agree with it. That way you will develop an environment where it’s safe to ask for and give feedback.

As for more formal resources, some of my favorites are The Leadership Challenge by Kouzes & Posner, Your Brain at Work by David Rock, and anything on Social Intelligence by Daniel Goleman. I also love the Harvard Business Review.

Share your thoughts on this response in the comments section below, and ask us anything here: http://blog.mariposaleadership.com/ask-mariposa/

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December 18th, 2012|Categories: Articles We Like, Ask Mariposa, Coaching Skills, HR / Talent Management, Influencing Skills, Recommended Reading|Tags: ask mariposa, Eric Nitzberg, executive coaching, HR Leadership, leadership, reading list|